Enterprise Service Level recording and Reporting
(MidGuard is a black box data recorder for your IT infrastructure recording and
reporting failures, problems and 'stresses' for later analysis and action. MidGuard
plays an active role in providing board and other executive information.)
Enterprise Operational Alerting and Monitoring
(MidGuard provides real-time alerts and escallations to inform technical specialists,
section leaders and operational management as to system problems and failures
allowing prompt, pro-active intervention and supporting formal Service Management
approaches such as ITIL)
Enterprise Business Service Information
(MidGuard provides real-time access to open and proprietary systems information
reducing the specialist skills required by level 1 and level 2 engineering staff,
allowing the rapid caputure and consolidation of detailed problem information)