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Services Overview

Choosing the right technology, application, service provider or outsourcing partner is only the beginning.  High profile failures and contractual disputes have highlighted the problems caused by poorly structured, negotiated or designed Service Agreements.

Effective agreements align the expectations and interests of the customer and provider, describe deliverables clearly in technology and business terms and form a part of a wider planning, operational and contractual framework.

IXIF Service Level Partners are expert in the processes of technology, technical due diligence and personnel assessment, procurement and the design, development, negotiation and enforcement of contractual service, software and support agreements in the public and private sector.

Our team has hands-on experience in corporate and technology evaluation and service operations and management.  Working with and alongside you and your own staff we can help you avoid the poor performance, disputes, losses and commercial embarrassments which can result from technology procurements, acquisitions, mergers, system implementations or outsourcing.

Our skilled team can also assist with the technical preparation for new contracts, measuring existing performance, auditing equipment and providing records of existing network status.