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IX OSSCA™

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Today, the IT department operates many disparate systems to provide for their Service Management (Helpdesk, Trouble Ticketing, Service Desk and CRM), Provisioning, Planning and Operations/Network Management and Network Monitoring needs.

IXIF Operational Support Systems Connector Architecture (OSSCA) provides a robust communications backbone, allowing clients to retain their existing investment in Helpdesk, Service Desk or CRM technology and through IXIF EAI technology integrate these systems with IXIF MidGuard and other third party Provisioning, Planning and Billing systems. OSSCA also supports the integration of security monitoring, logging and locally developed legacy, JAVA based, XML enabled or RDBMS based support or operations systems. IX OSSCA provides a common event and communications 'bus' through which systems may communicate, and links with IX^cube to provide a common platform for the delivery of Service Management, Service Level and Business Intelligence reporting for the enterprise.

While large carriers and the giants in IT service provision have long promoted the benefits of integrating service desk with provisioning, CRM, billing, monitoring and accounting, IX OSSCA brings these benefits to the corporate support group.

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